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| LEADER |
00000nam a22000004a 4500 |
| 003 |
AR-PoBFCE |
| 005 |
20171122085146.0 |
| 008 |
171122b xxu||||| |||| 001 0 spa d |
| 952 |
|
|
|0 0
|1 0
|2 udc
|4 0
|6 6588_W812
|7 1
|9 10013
|a 02A
|b 02A
|d 2015-07-10
|l 0
|o 658.8 W812
|p 11524
|r 2018-12-18 00:00:00
|t Ej. 1
|w 2015-07-10
|y LIB
|
| 999 |
|
|
|c 3336
|d 3336
|
| 020 |
|
|
|a 9506412251
|
| 040 |
|
|
|a FCE
|c FCE
|
| 041 |
|
|
|a spa
|
| 080 |
|
|
|a 658.8
|b W812
|
| 100 |
1 |
|
|a Wise, Tom
|
| 245 |
1 |
4 |
|a Que hacer realmente para atraer, deleitar y retener clientes :
|b el gurú de la calidad total del servicio relata sus experiencias y anticipa el futuro /
|c Tom Wise
|
| 250 |
|
|
|a 1a. ed.
|
| 260 |
|
|
|a Barcelona :
|b Granica,
|c 1994.
|
| 300 |
|
|
|a 397 p.
|c 22 cm.
|
| 504 |
|
|
|a Incluye onomástico
|
| 653 |
|
|
|a CLIENTES
|
| 653 |
|
|
|a SERVICIOS
|
| 653 |
|
|
|a MANAGEMENT
|
| 653 |
|
|
|a LIDERAZGO
|
| 653 |
|
|
|a CALIDAD
|
| 653 |
|
|
|a COMPETENCIA
|
| 653 |
|
|
|a GARANTIAS INCONDICIONALES
|
| 653 |
|
|
|a VENTAJA COMPETITIVA
|
| 653 |
|
|
|a COMPETITIVIDAD
|
| 653 |
|
|
|a SATISFACCION DEL CLIENTE
|
| 942 |
|
|
|c LIB
|2 udc
|h 658.8
|i W812
|6 6588_W812
|