Process approach in service management: strategies to achieve successful applications

Process approach in service management: strategies to achieve successful applications

The article examines the convenience of applying management methods and techniques used for design and mainly, control processes to service organizations. The case study analyzed the experience achieved in a University Library certified whit 9001:2000 standards. The article analyzes the need of team...

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Bibliographic Details
Main Authors: Zanazzi, José Luis, Pedrotti, Beatriz Isabel, Arias, Fulvio Hernndo, Dimitroff, Magdalena, Blazquez, Miguel
Format: Online
Language:Spanish
Published: Facultad de Ciencias Exactas, Químicas y Naturales 2010
Subjects:
Services
Quality management
University library
Statistical results
Compound indicators
Management by process
Servicios
Gestión de Calidad
Biblioteca universitaria
Resultados estadísticos
Indicadores compuestos
Gestión por procesos
Online Access:https://www.fceqyn.unam.edu.ar/recyt/index.php/recyt/article/view/524

Internet

https://www.fceqyn.unam.edu.ar/recyt/index.php/recyt/article/view/524

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