Process approach in service management: strategies to achieve successful applications
The article examines the convenience of applying management methods and techniques used for design and mainly, control processes to service organizations. The case study analyzed the experience achieved in a University Library certified whit 9001:2000 standards. The article analyzes the need of team...
| Main Authors: | , , , , |
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| Format: | Online |
| Language: | Spanish |
| Published: |
Facultad de Ciencias Exactas, Químicas y Naturales
2010
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| Subjects: | |
| Online Access: | https://www.fceqyn.unam.edu.ar/recyt/index.php/recyt/article/view/524 |
Effects of growing and processing location on polyphenol content and antioxidant capacity of yerba mate (Ilex paraguariensis)
