Calidad total en la gestión de servicios

Bibliographic Details
Main Authors: Zeithaml, Valarie A., Parasuraman, A (Author), Berry, Leonard L (Author)
Corporate Author: e-libro, Corp
Format: Libros Digitales
Language:Spanish
Published: Madrid : Ediciones Díaz de Santos, 1993.
Subjects:
Online Access:https://elibro.net/ereader/elibrounam/52858
Description
Physical Description:xiv, 256 p.