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|z 9788479780616
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| 035 |
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|a (MiAaPQ)EBC3175059
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|a (Au-PeEL)EBL3175059
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|a (CaPaEBR)ebr10184529
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|a FlNmELB
|b spa
|c FlNmELB
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4 |
|a TS155
|b Z48 1993eb
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| 080 |
|
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|a 658.562:651.45
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| 100 |
1 |
|
|a Zeithaml, Valarie A..
|
| 245 |
1 |
0 |
|a Calidad total en la gestión de servicios
|h [recurso electronico]
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
|
|
|a Madrid :
|b Ediciones Díaz de Santos,
|c 1993.
|
| 300 |
|
|
|a xiv, 256 p.
|
| 533 |
|
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|a Recurso electrónico. Santa Fe, Arg.: e-libro, 2015. Disponible vía World Wide Web. El acceso puede estar limitado para las bibliotecas afiliadas a e-libro.
|
| 650 |
|
4 |
|a Control de calidad.
|
| 650 |
|
4 |
|a Calidad.
|
| 650 |
|
0 |
|a Quality control.
|
| 650 |
|
0 |
|a Quality assurance.
|
| 650 |
|
0 |
|a Total quality management.
|
| 653 |
|
|
|a Gestión de servicios
|
| 653 |
|
|
|a Normas de calidad
|
| 655 |
|
4 |
|a Libros electrónicos.
|
| 700 |
1 |
|
|a Parasuraman, A,
|e aut.
|
| 700 |
1 |
|
|a Berry, Leonard L,
|e aut.
|
| 710 |
2 |
|
|a e-libro, Corp.
|
| 856 |
4 |
0 |
|u https://elibro.net/ereader/elibrounam/52858
|