Factors that limit customer value in touristic facilities, as perceived by managers and specialists

Fil: Zambrano Cancañón, Carlos Ernesto. Holguín University. Faculty of Economics and Business Administration; Cuba.

Bibliographic Details
Main Authors:	Zambrano Cancañón, Carlos Ernesto, Lao León, Yosvani Orlando, Moreno Pino, Maira Rosario
Format:	info:eu-repo/semantics/article
Language:	English
Published:	Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración 2020
Subjects:	Waste Organizational Change Customer Value Total Quality Lean
Online Access:	https://hdl.handle.net/20.500.12219/2512 https://doi.org/10.36995/j.visiondefuturo.2020.24.01.003.en https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/386/269

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spelling	ir-20.500.12219-25122023-02-06T15:04:41Z Factors that limit customer value in touristic facilities, as perceived by managers and specialists Zambrano Cancañón, Carlos Ernesto Lao León, Yosvani Orlando Moreno Pino, Maira Rosario Waste Organizational Change Customer Value Total Quality Lean Fil: Zambrano Cancañón, Carlos Ernesto. Holguín University. Faculty of Economics and Business Administration; Cuba. Fil: Lao León, Yosvani Orlando. Holguín University. Faculty of Mathematics and informatics; Cuba. Fil: Moreno Pino, Maira Rosario. Holguín University. Faculty of Economics and Business Administration; Cuba. Due to the increased change rate and high competitiveness of today’s world market, it is of the utmost importance to identify the non-value activities in every organization. This research analysis on organizational change management covers between 2017 and 2018 in sixteen touristic facilities of the Holguín territory, in Cuba. Its main objectives were to verify whether waste occurs and to analyze the main changes that took place in these entities. The methods used in order to conduct this research were: theoretical methods, such as synthesis and analysis and inductive-deductive; empiric methods, such as surveys and statistic methods, such as factor analysis. The main conclusion of the research was that waste occurs in all of the facilities that were included in the research. This waste can be grouped according to five factors, of which the most significant one is waiting time. The research also shows that the main change-driving initiatives taking place are linked to the implementation of a comprehensive quality control system and to cost reduction, and that the objectives of these initiatives are to increase incomes, to reduce costs and to boost customer satisfaction. 2020-01-01 info:eu-repo/semantics/article info:ar-repo/semantics/artículo info:eu-repo/semantics/publishedVersion https://hdl.handle.net/20.500.12219/2512 https://doi.org/10.36995/j.visiondefuturo.2020.24.01.003.en https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/386/269 eng application/pdf application/pdf Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración Visión de Futuro (Misiones), 1-2020; 24(1): pp. 164-180 https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/index
institution	Universidad Nacional de Misiones
collection	Repositorio RIDUNaM
language	English
topic	Waste Organizational Change Customer Value Total Quality Lean
spellingShingle	Waste Organizational Change Customer Value Total Quality Lean Zambrano Cancañón, Carlos Ernesto Lao León, Yosvani Orlando Moreno Pino, Maira Rosario Factors that limit customer value in touristic facilities, as perceived by managers and specialists
description	Fil: Zambrano Cancañón, Carlos Ernesto. Holguín University. Faculty of Economics and Business Administration; Cuba.
format	info:eu-repo/semantics/article
author	Zambrano Cancañón, Carlos Ernesto Lao León, Yosvani Orlando Moreno Pino, Maira Rosario
author_facet	Zambrano Cancañón, Carlos Ernesto Lao León, Yosvani Orlando Moreno Pino, Maira Rosario
author_sort	Zambrano Cancañón, Carlos Ernesto
title	Factors that limit customer value in touristic facilities, as perceived by managers and specialists
title_short	Factors that limit customer value in touristic facilities, as perceived by managers and specialists
title_full	Factors that limit customer value in touristic facilities, as perceived by managers and specialists
title_fullStr	Factors that limit customer value in touristic facilities, as perceived by managers and specialists
title_full_unstemmed	Factors that limit customer value in touristic facilities, as perceived by managers and specialists
title_sort	factors that limit customer value in touristic facilities, as perceived by managers and specialists
publisher	Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración
publishDate	2020
url	https://hdl.handle.net/20.500.12219/2512 https://doi.org/10.36995/j.visiondefuturo.2020.24.01.003.en https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/386/269
work_keys_str_mv	AT zambranocancanoncarlosernesto factorsthatlimitcustomervalueintouristicfacilitiesasperceivedbymanagersandspecialists AT laoleonyosvaniorlando factorsthatlimitcustomervalueintouristicfacilitiesasperceivedbymanagersandspecialists AT morenopinomairarosario factorsthatlimitcustomervalueintouristicfacilitiesasperceivedbymanagersandspecialists
_version_	1800236562015846400

Factors that limit customer value in touristic facilities, as perceived by managers and specialists

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