Procedure to improve service delivery DHL courier express company belonging to the Cienfuegos post office
The present article shows the main results of a research aimed to improve the DHL Express delivery service. A procedure designed for this purpose, which includes among its main steps the identification to the moments that affect customer satisfaction, selection of root causes and the continuous impr...
| Main Authors: | , , |
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| Format: | Online |
| Language: | Spanish English |
| Published: |
Universidad Nacional de Misiones - Facultad de Ciencias Económicas
2014
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| Subjects: | |
| Online Access: | https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/550 |